Five Nines: Your Partner in IT Innovation and Community Growth
Since 2006, Five Nines has helped organizations thrive by offering strategic IT partnerships that allow them to focus on their mission. As a managed IT service provider, the company delivers fully accountable IT management across all technical operations. Over the years, this alliance-driven approach has fueled growth and earned national recognition, along with awards for workplace excellence and industry leadership.
With a growing team of 250+ employees and over 200 trusted clients nationwide, the organization continues to prove that when IT aligns with business strategy, real transformation happens. Boasting a 99% customer satisfaction rate and 89% employee retention, it has created lasting relationships built on trust, performance, and accountability.
Leadership here does not just guide, it empowers. Through recognition programs, an internal Employee Board of Advisors, and a culture of peer support, the workplace fosters a collaborative, people-first environment. Over the past three years alone, the team has celebrated 53 internal promotions, presented 34 Employee Achievement Awards, and facilitated more than 230 peer-to-peer recognition awards – proof that growth is both professional and personal.
This focus on doing great work has led to steady recognition across the industry, including a 12-year run on the ChannelFutures MSP 501 List, 8 years on the INC 5000 List, and 10 years on the CRN MSP 500 List. These honors, paired with high satisfaction and retention rates, reflect a culture of reliability, consistency, and care – both inside and outside the organization.
A Culture of Trust and Impact
At the heart of the company’s success is the trust placed in its people by clients across the country. “Our team shows up every day ready to solve problems and do the right thing,” says CEO Joel Friesen. The goal is simple: make technology seamless so partners can focus on growing their own businesses. Internally, there is equal pride in cultivating future leaders –developing some of the industry’s best talent and celebrating their growth.
Strengthening Business Connections Through the Chamber
Membership in the Chamber has been instrumental in building strong connections within the local business community for Five Nines. It provides a platform to stay engaged with regional developments and create meaningful relationships with other leaders. “It’s a reminder that we’re all part of the same community,” Friesen shares, “working to make this a better place to live and work.”
That engagement also extends to the next generation of professionals. Through the Chamber’s Young Professionals Program, team members are given opportunities for civic involvement and personal development. “It offers community outreach, networking, and the development of my leadership skills,” says Kameryn Robinson, Placement Engineer.
Innovation That Moves Clients Forward
Innovation is part of Five Nine’s foundational principle. From building proactive cybersecurity frameworks to delivering cloud strategies that enhance scalability and efficiency, the team consistently pushes boundaries to deliver real, measurable results. This forward-thinking mindset ensures clients stay ahead in an ever-evolving digital landscape.
A Commitment to Community
Supporting the community is more than a value for them, it is a way of life. Whether it’s participating in Light the Night for the Leukemia & Lymphoma Society, volunteering at the Food Bank of the Heartland, or backing Special Olympics of Nebraska, employees bring time, talent, and heart to causes that matter. It’s one more way Five Nines invests in the success of its partners and the wellbeing of the Omaha community.
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