“I know you’ve heard this before, but how you conduct your business is just as important as the services you provide,” said Felix Artemus, Director of Operations for Custom Hearing Solutions. “Also, hire employees that best represent your core values and promise. For us, those values are: Smile. Please. Thank you.”
Custom Hearing Solutions is a local hearing healthcare practice, serving the community by offering many services at no cost. This includes free house calls, curbside, office visits, and telehealth options.
Their experienced and licensed professional hearing specialists provide a full range of diagnostic care, including comprehensive hearing evaluations, hearing aid fittings, and hearing aid maintenance and repair.
“Hearing loss is the third most common medical condition in the US, affecting nearly 50 million Americans,” said Artemus. “If left untreated, hearing loss has the potential to affect cognitive abilities, raise the risk for dementia, interfere with our ability to communicate, and cause depression.”
And for such a vulnerable segment of the population, those aforementioned core values can go a long way in making someone feel more comfortable and more validated.
“We want our clients to walk away saying, ‘I feel like they care about me.’”
That personal connection is initiated during the first phone call or when someone walks through the doors.
The next step focuses on learning more about the patient and the things they value most. Maybe it’s spending time with the grandkids; maybe it’s attending church; maybe it’s specific activities with friends. Asking the right kind of questions helps uncover the difficulties they might be experiencing.
“Everyone at Custom Hearing Solutions is passionate about hearing and are on a continuous pursuit to add value to the lives of everyone we meet.”
Winning Insights from Our Winner:
Working Together Towards a Common Goal
“Watching individuals move from room to room soliciting insights on how we can make things better or improve a process speaks volumes. We encourage healthy dialogue and participation from everyone. Those conversations are then shared with the team during our weekly meeting and often times helps shape our goals.”
The Value of Chamber Involvement
“Having the pandemic hit this year has been difficult for us all. Being a member of the Omaha Chamber provided valuable insights into the community and local businesses. We were able to utilize resources from members that helped us decide how to implement our Emergency Hearing Healthcare Clinic.”
Giving Back to the Community
“We love participating in health fairs and church events. Recently, we held a pumpkin carving contest at a local retirement community. We provided the pumpkins and the residents carved jack-o-lanterns or dressed them up. The winner received a gift card and prize from Wheatfields Food & Bakery.”
Exceptional Customer Service
“It all goes back to our values: Smile. Please. And thank you. It may sound old fashioned, but you want people walking away feeling valued and important. At the same time, it’s important to hire the right kind of employees – employees that can best represent your commitment to each person you come in contact with.
Overall Operating Philosophy
“It all starts with our brand promise deeply embedded in our culture. We focus on education, value, and trust. We are here to help people with hearing deficiencies live the life they want with the hearing they have. Our staff ensure that the patient’s needs are always met in a friendly, courteous, and efficient manner. Our outstanding patient care is what sets us apart in the eyes of our clients.”
Many thanks to our generous sponsor!
Premier Bank is the sponsor of the Small Business of the Month award. View more information or nominate a small business online.
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